Privacy Policy for BrambleTail Groomery
At BrambleTail Groomery, we are committed to protecting the privacy and security of our clients' and their pets' personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you interact with our services, including our website, mobile grooming services, and physical premises located at 482 Willowbrook Road, Suite 3A, Bristol, South West England, BS8 4PQ, United Kingdom.
1. Information We Collect
We collect information that is necessary for us to provide our pet grooming and care services effectively and to improve your experience with BrambleTail Groomery. This may include:
- Personal Identification Information: Name, address, phone number, email address, and payment information (e.g., credit card details processed securely through third-party payment processors) when you book an appointment or pay for services.
- Pet Information: Pet's name, breed, age, health conditions, vaccination status, grooming history, behavioural notes, and specific grooming preferences to ensure we provide the best possible care.
- Transaction Data: Details about the services you have purchased from us.
- Communication Data: Records of your communications with us, including inquiries, feedback, and service-related messages.
- Website Usage Data: Information about how you interact with our website, such as IP address, browser type, pages visited, and time spent on pages. This data is collected using cookies and similar tracking technologies to improve our site's functionality.
2. How We Use Your Information
The information we collect is used for the following purposes:
- To Provide Services: To schedule and perform pet grooming services (full-service grooming, breed-specific styling, bathing, drying, nail trimming, ear cleaning, flea and tick treatments, pet dental care, and mobile grooming).
- Customer Support: To respond to your inquiries, provide assistance, and manage your appointments.
- Personalisation: To tailor our services and communications to your and your pet’s specific needs and preferences.
- Marketing and Promotions: To send you updates, promotional offers, and information about new services that may be of interest to you, where you have provided consent.
- Internal Operations: For internal record keeping, data analysis, research, and to improve the quality of our services and business operations.
- Legal Compliance: To comply with applicable laws, regulations, and legal processes.
3. Disclosure of Your Information
We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties without your consent, except in the following circumstances:
- Service Providers: We may share information with trusted third-party service providers who assist us in operating our website, conducting our business, or serving you, such as payment processors, scheduling software providers, and IT support. These parties are contractually obligated to keep your information confidential and use it only for the purposes for which we disclose it to them.
- Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency).
- Business Transfers: In the event of a merger, acquisition, or asset sale, your personal information may be transferred as part of the transaction. We will notify you via email and/or a prominent notice on our website of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information.
4. Data Security
We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information. We use industry-standard encryption protocols for data transmission and store data on secure servers. However, no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
5. Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. When we no longer need to use your information for these purposes, we will remove it from our systems or anonymise it.
6. Your Data Protection Rights
Under the UK General Data Protection Regulation (GDPR), you have the following rights concerning your personal data:
- The right to access: You have the right to request copies of your personal data.
- The right to rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
- The right to erasure: You have the right to request that we erase your personal data, under certain conditions.
- The right to restrict processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
- The right to object to processing: You have the right to object to our processing of your personal data, under certain conditions.
- The right to data portability: You have the right to request that we transfer the data that we have collected to another organisation, or directly to you, under certain conditions.
If you make a request, we have one month to respond to you. To exercise any of these rights, please contact us using the contact details provided below.
7. Third-Party Links
Our website may contain links to third-party websites. These third-party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.
8. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
9. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please do not hesitate to contact us:
BrambleTail Groomery
482 Willowbrook Road
Suite 3A
Bristol, South West England, BS8 4PQ
United Kingdom